Working Tickets
Active Cases & Ledger Data
| Client # | Client Info | Work Status | Pay Status | Financials | Admin (In) | Admin (Out) | Control |
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Generate New Ticket
⚡ Existing Client Detected
A new sub-entry will be added under this client — fill the form and click the register button below.
Device License Control
Hardware Locked - Per System Single Activation
Device Hardware ID
Current Status
License Key Recovery
Load your existing .sc-key file:
🏢 Company / Business Details
This info will be automatically included in all WhatsApp messages — clients will know exactly which company contacted them.
💡 Preview (WhatsApp Signature):
🔒 Admin Login & Operator Setup
Set your name and password — the name will also be used as your login username and auto-filled in the "Logged By" field.
👥 Engineer Accounts
Create login accounts for field engineers. They can view & close their assigned tickets only — no admin access, 1 edit allowed per ticket.
🏢 Company Registration Code — Required for Login from Any Device
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🔗 Engineer Direct Login Link
Sync first to generate link
Share this link with your engineers. They open it in their mobile browser — Company Code is pre-filled automatically. They just enter their username + password. Also works as an installable app — when prompted, tap "Add to Home Screen" and the app installs with your company name (not SOFTCODE).
📅 Annual Cloud Data Backup Policy
Cloud-stored ticket data is retained for one full financial year (April 1 – March 31). Data from the previous financial year is cleared from cloud storage at the end of March each year. Before April 5 every year, please download an XLSX backup of your records from the Dashboard. Your local device copy remains intact. This ensures cloud storage stays clean and responsive while you retain permanent offline records.
Created Accounts:
No engineer accounts yet.
📲 WhatsApp Messaging
Send WhatsApp messages directly to clients — payment reminders, service updates, or account summaries
✅ How It Works:
- Open any client's View from the Dashboard
- The Client Profile will show WhatsApp action buttons
- Choose message type: Payment Reminder, Service Update, or Ledger Summary
- WhatsApp will open automatically with the pre-drafted message
🗑 Trash & Restore
Deleted clients are kept here for 30 days — restore before they are permanently removed.
📁 Data Sharing & Network
How to share data across multiple users or systems
💡 Shared Office Setup:
- Run this software on one PC (as the server/host)
- Other computers can access it by entering that PC's IP address in their browser
- Save regular backups (.json) to a shared network folder
- Any user can reload the same data via the import function
🔒 Per-System Activation Policy:
- Each system (PC/Laptop) requires its own separate activation key
- A single key is locked to one hardware ID and cannot be transferred to another machine
- A new machine requires a fresh payment and new activation
- For license & activation, contact: softcode_support@proton.me
Data Backup
Data Migration
Pro Version Feature Enabled
📅 Month-Wise Report
Ticket and revenue breakdown by month
📈 Analytics Dashboard
Visual breakdown of your service data
Delete Client?
Client will be moved to Trash.
You can restore it from Admin Panel within 30 days.